Will you work with our IT department?

Absolutely. After checkout, you should add an additional contact to your account with separate access and restrictions for your IT personnel.

You may also leave a message and we will get in touch with your representitive as soon as possible.

What information do I need to provide?

WordPress Admin Login, FTP/SFTP, cPanel access and password access. If you are unsure of how to provide us with those details go ahead and sign-up, we will get in touch with you to help get the access we need.

WordPress Admin, FTP, and SSH access.

If you are unsure of how to provide us with those details go ahead and sign-up, we will be with you shortly to help get the access we need.

We take great care to ensure security of your personal information, login credentials, and all other information we collect. Further reading can be found at our Terms of Service and Privacy Policy.

What types of updates do your plans cover?

• All WordPress core updates are included.
• Plugins that are available from the WordPress plugin repository are included. All other plugins can be optionally updated using development hours.
• Themes that are available from the WordPress theme repository are included. All other themes can be optionally updated using development hours.

We don’t currently include paid (premium) plugins and themes in our standard updates because they often take more time to configure and test, and since we won’t have your license information, you’ll need to provide the updated plugins files.

Are there requirements for my web hosting environment?

Yes – to get all the benefits of our service, we highly recommend the following environment:

• LAMP Environment preferred
• Windows hosting taken on case-by-case basis
• PHP 5.2 or higher
• MySQL 5.0 or higher
• SFTP and/or SSH capable and enabled

For automated and/or offsite backups you should also have the ability to email, FTP or SFTP to/from the server.

How can I find my hosting control panel login?

This varies from host to host. Sometimes it is also your FTP/SFTP login. Many shared web hosts run CPanel and you can access your login page from www.yourdomain.com/cpanel.

It’s also typically included in your welcome email when you first signed up for hosting. If you’re unsure, go to your hosting provider’s home page.

If you’re still unsure, please login to your account and submit a support ticket.

Will updates break my plugins, themes, or WordPress instance?

If the site breaks for an obvious or known issue we will immediately fix the issue. If the fix is unknown or not immediate, we will roll the site back to the most recent backup created before the update.

We will spend an hour of time fixing the issue. If we cannot fix, we will give you a time and cost estimate and let you decide if you’d like us to move forward.

How do I request additional support or site customizations?

Submit a ticket in our ticketing system and we will assign a developer as soon as possible. Our discounted rate is $79/hour.

• UI troubleshooting (HTML, CSS, JavaScript)
• Styling elements with CSS
• Content Population & Image Manipulation
• Creation of basic graphics (e.g. buttons, banners, etc.)
• WordPress Consulting
• Optimization of CSS, JavaScript and Images
• Theme & Plugin Audits
• Plugin installation and implementation

This discounted developer rate is subject to review. Does not include full site re-designs, new projects or anything outside of the existing site’s WordPress installation.

If you’re unsure, please contact us.

Am I tied to a contract?

There are absolutely no contracts. You may cancel your account at any time.

Can you install my SSL certificate?

Absolutely. The SSL Certificate is included as part of the services covered.

What happens if my website gets hacked?

Submit a ticket immediately and our team will work on restoring a backup. From there, they will investigate the root cause for the exploit.