Why? Every WordPress website consists of the core and plugins. Let’s think of WordPress as the operating system (Windows) and the plugins as applications (Microsoft Word). You’ve probably experienced malware or performance issues related to old, outdated software running on your computer. A website is online 24/7/365 (hopefully), which makes for an easy target for similar threats.‹ Return
Absolutely. After checkout, you should add an additional contact to your account with separate access and restrictions for your IT personnel.
You may also leave a message and we will get in touch with your representitive as soon as possible.
WordPress Admin Login, FTP/SFTP, cPanel access and password access. If you are unsure of how to provide us with those details go ahead and sign-up, we will get in touch with you to help get the access we need.
WordPress Admin, FTP, and SSH access.
If you are unsure of how to provide us with those details go ahead and sign-up, we will be with you shortly to help get the access we need.
We don’t currently include paid (premium) plugins and themes in our standard updates because they often take more time to configure and test, and since we won’t have your license information, you’ll need to provide the updated plugins files.
Yes – to get all the benefits of our service, we highly recommend the following environment:
For automated and/or offsite backups you should also have the ability to email, FTP or SFTP to/from the server.
This varies from host to host. Sometimes it is also your FTP/SFTP login. Many shared web hosts run CPanel and you can access your login page from www.yourdomain.com/cpanel.
It’s also typically included in your welcome email when you first signed up for hosting. If you’re unsure, go to your hosting provider’s home page.
If you’re still unsure, please login to your account and submit a support ticket.
If the site breaks for an obvious or known issue we will immediately fix the issue. If the fix is unknown or not immediate, we will roll the site back to the most recent backup created before the update.
We will spend an hour of time fixing the issue. If we cannot fix, we will give you a time and cost estimate and let you decide if you’d like us to move forward.
Submit a ticket in our ticketing system and we will assign a developer as soon as possible. Our discounted rate is $79/hour.
This discounted developer rate is subject to review. Does not include full site re-designs, new projects or anything outside of the existing site’s WordPress installation.
If you’re unsure, please contact us.
There are absolutely no contracts. You may cancel your account at any time.
Absolutely. The SSL Certificate is included as part of the services covered.
Submit a ticket immediately and our team will work on restoring a backup. From there, they will investigate the root cause for the exploit.